Last modified October 15, 2018.
We offer a number of services that do not require you to register for an account or provide any personal information to us. However, in order to provide our full range of services, we may collect the following types of information:
> Information you provide – When you sign up for an account with ProComm Voices, we ask you for personal information such as your name, email address, and an account password. For certain services, we may also request credit card or other payment account information which we maintain in encrypted form on secure servers.
> Log information – When you access ProComm Voices’ services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
> User communications – When you send email or other communications to ProComm Voices, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.
> Links – ProComm Voices may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content, and advertising.
> Providing our services, including the display of customized content and advertising.
> Auditing, research, and analysis in order to maintain, protect, and improve our services.
> Ensuring the technical functioning of our network.
> Protecting the rights or property of ProComm Voices or our users.
> Developing new services.
Choices for personal information
ProComm Voices only shares personal information with other companies or individuals outside of ProComm Voices in the following limited circumstances:
> We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against harm to the rights, property, or safety of ProComm, its users, or the public as required or permitted by law.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, processing practices, and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to ProComm Voices employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Accessing and updating personal information
When you use ProComm Voices’ services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct, or delete users’ personal information.
When we receive formal written complaints at this address, it is ProComm Voices’ policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ProComm Voices and an individual.