Last modified: October 26, 2009
At ProComm we recognize that privacy is important. This
Privacy Policy applies to all of the products, services and websites offered by
ProComm Studio Services, Inc. If
you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at
Privacy Matters
c/o ProComm Studio Services, Inc.
189 Continuum Drive
Fletcher, NC 28732
Information we collect and how we use it
We offer a number of services that do not require you to
register for an account or provide any personal information to us however, in
order to provide our full range of services, we may
collect the following types of information:
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Information
you provide – When you sign up for a ProComm Account or other ProComm service or promotion that
requires registration, we ask you for personal information (such as your name,
email address and an account password). For certain services, such as our
advertising programs, we may also request credit card or other payment account
information which we maintain in encrypted form on secure servers.
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Cookies
– When you visit ProComm, we send one or more cookies – a small
file containing a string of characters – to your computer or other device
that uniquely identifies your browser. We use cookies to improve the quality of
our service, including for storing user preferences, improving search results
and ad selection, and tracking user trends, such as how people search. We may set one or more cookies in your
browser when you visit a website, including ProComm sites that use our
advertising cookies, and view or click on an ad supported by ProComm's
advertising services.
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Log
information – When you access ProComm services, our
servers automatically record information that your browser sends whenever you
visit a website. These server logs may include information such as your web
request, Internet Protocol address, browser type, browser language, the date
and time of your request and one or more cookies that may uniquely identify
your browser.
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User
communications – When you send email or other
communications to ProComm, we may retain those communications in order to
process your inquiries, respond to your requests and improve our services.
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Affiliated
ProComm Services on other sites – We offer some of our
services on or through other web sites. Personal information that you provide
to those sites may be sent to ProComm in order to deliver the service. We
process such information under this Privacy Policy.
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Third
Party Applications – ProComm may make available third
party applications through its services. The information collected by ProComm
when you enable an application is processed under this Privacy Policy.
Information collected by the application provider is governed by their privacy
policies.
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Links
– ProComm may present links in a format that enables us to keep track of
whether these links have been followed. We use this information to improve the
quality of our search technology, customized content and advertising.
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Other
sites – This Privacy Policy applies to ProComm services
only. We do not exercise control over sites that include ProComm applications,
products or services, or links from within our various services. These other
sites may place their own cookies or other files on your computer, collect data
or solicit personal information from you.
ProComm only processes personal information for the purposes
described in this Privacy Policy and/or the supplementary privacy notices for
specific services. In addition to the above, such purposes include:
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Providing our services, including the display of
customized content and advertising;
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Auditing, research and analysis in order to
maintain, protect and improve our services;
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Ensuring the technical functioning of our
network;
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Protecting the rights or property of ProComm or
our users; and
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Developing new services.
Choices for personal information
When you sign up for a particular service that requires
registration, we ask you to provide personal information. If we use this
information in a manner different than the purpose for which it was collected,
then we will ask for your consent prior to such use. If we propose to use personal information for any purposes
other than those described in this Privacy Policy and/or in the specific
service privacy notices, we will offer you an effective way to opt out of the
use of personal information for those other purposes. We will not collect or use sensitive information for
purposes other than those described in this Privacy Policy and/or in the
supplementary service privacy notices, unless we have obtained your prior
consent. Most browsers are
initially set up to accept cookies, but you can reset your browser to refuse
all cookies or to indicate when a cookie is being sent. However, some ProComm
features and services may not function properly if your cookies are
disabled. You can decline to
submit personal information to any of our services, in which case ProComm may
not be able to provide those services to you.
Information sharing
ProComm only shares personal information with other
companies or individuals outside of ProComm in the following limited
circumstances:
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We have your consent. We require opt-in consent
for the sharing of any sensitive personal information.
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We provide such information to our subsidiaries,
affiliated companies or other trusted businesses or persons for the purpose of
processing personal information on our behalf. We require that these parties
agree to process such information based on our instructions and in compliance
with this Privacy Policy and any other appropriate confidentiality and security
measures.
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We have a good faith belief that access, use,
preservation or disclosure of such information is reasonably necessary to (a)
satisfy any applicable law, regulation, legal process or enforceable
governmental request, (b) enforce applicable Terms of Service, including
investigation of potential violations thereof, (c) detect, prevent, or
otherwise address fraud, security or technical issues, or (d) protect against
harm to the rights, property or safety of ProComm, its users or the public as
required or permitted by law.
If ProComm becomes involved in a merger, acquisition, or any
form of sale of some or all of its assets, we will ensure the confidentiality
of any personal information involved in such transactions and provide notice
before personal information is transferred and becomes subject to a different
privacy policy. Please contact us
at the address below for any additional questions about the management or use
of personal data.
Information security
We take appropriate security measures to protect against
unauthorized access to or unauthorized alteration, disclosure or destruction of
data. These include internal reviews of our data collection, storage and
processing practices and security measures, as well as physical security
measures to guard against unauthorized access to systems where we store
personal data. We restrict access
to personal information to ProComm employees, contractors and agents who need
to know that information in order to operate, develop or improve our services.
These individuals are bound by confidentiality obligations and may be subject
to discipline, including termination and criminal prosecution, if they fail to
meet these obligations.
Data integrity
ProComm processes personal information only for the purposes
for which it was collected and in accordance with this Privacy Policy or any
applicable service-specific privacy notice. We review our data collection,
storage and processing practices to ensure that we only collect, store and
process the personal information needed to provide or improve our services or
as otherwise permitted under this Policy. We take reasonable steps to ensure
that the personal information we process is accurate, complete, and current,
but we depend on our users to update or correct their personal information
whenever necessary.
Accessing and updating personal information
When you use ProComm services, we make good faith efforts to
provide you with access to your personal information and either to correct this
data if it is inaccurate or to delete such data at your request if it is not
otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to
be accessed, corrected or removed before processing such requests, and we may
decline to process requests that are unreasonably repetitive or systematic,
require disproportionate technical effort, jeopardize the privacy of others, or
would be extremely impractical (for instance, requests concerning information
residing on backup tapes), or for which access is not otherwise required. In any
case where we provide information access and correction, we perform this
service free of charge, except if doing so would require a disproportionate
effort. Some of our services have different procedures to access, correct or
delete users' personal information.
Enforcement
ProComm regularly reviews its compliance with this Privacy
Policy. Please feel free to direct any questions or concerns regarding this
Privacy Policy or ProComm's treatment of personal information by contacting us
through this web site or by writing to us at
Privacy Matters
c/o ProComm Studio Services, Inc.
189 Continuum Drive
Fletcher, NC 28732
When we receive formal written complaints at this address,
it is ProComm's policy to contact the complaining user regarding his or her
concerns. We will cooperate with the appropriate regulatory authorities,
including local data protection authorities, to resolve any complaints
regarding the transfer of personal data that cannot be resolved between ProComm
and an individual.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to
time. We will not reduce your rights under this Privacy Policy without your
explicit consent, and we expect most such changes will be minor. Regardless, we
will post any Privacy Policy changes on this page and, if the changes are
significant, we will provide a more prominent notice (including, for certain
services, email notification of Privacy Policy changes). Each version of this
Privacy Policy will be identified at the top of the page by its effective date,
and we will also keep prior versions of this
Privacy Policy in an archive for your review.
If you have any additional questions or concerns about this
Privacy Policy, please feel free to contact us any time through this web site or at
Privacy Matters
c/o ProComm Studio Services, Inc.
189 Continuum Drive
Fletcher, NC 28732
